About
He's worked with the U.S. Navy, NASA, and dozens of Fortune 500 companies to fix the communication breakdowns that silently derail teams and deals.
Signature moves
Three questions break deadlocks
'What would you suggest?' shifts venting into solving.
Move from positions to needs
Underneath the demand is what they actually want.
Can you live with it?
The closing question that reveals real agreement.
Videos
Three Questions That Break Any Deadlock
Steve Gaffney
Main idea
When a conversation is going in circles, three questions can redirect it: 'What would you suggest?', 'What would it take for you to agree?', and 'Can you live with it?' Cycling through them moves people from venting to problem-solving every time.
