Session 19
Active Listening Skills
Make people feel understood, respected, and connected.
What it is
A session on listening behaviors that make people feel heard — attention, validation, reframing, and presence.
What you'll accomplish
- Listen with full attention
- Validate without rushing to respond
- Reframe what you hear to deepen connection
When to use it
- 1-on-1 conversations and coaching
- Conflict and emotional moments
- Anytime someone needs to feel heard
What you'll do
- 1Watch the lesson
- 2Capture your takeaways
- 3Lock it in with flashcards
- 4Train it with 3 drills